Masfjwusfa, as a brand, is committed to ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance. However, if you are not happy with the product, you can choose to return your product within 7 days of delivery.

Note: Shipments returned through any other logistic partner will not be accepted.

For products with Bifocals lens and Progressive lens fitted in them, customers need to visit the nearest store for a resolution of the problem.

Return Charges

Domestic Order: Our courier partner will collect the order from the provided address (within India). Customers need not pay any shipping charges to return the product.

How to initiate the return process?

1. Customers should login to Masfjwusfa website / App via the same mobile number they had ordered the product.
2. Go to My Account > My orders and open the Order that they wish to return.
3. Under the order, please select the item you want to return, click on Return Item. Select the reason of return and confirm.
4. All the products must be returned in their original condition, unaltered and unused, in packed condition. The courier partner will not accept return shipments in case the package is not sealed by the customer.
5. Place the invoice inside the package for the return process. Without these, returns will not be processed.

NOTE: We shall not entertain any request after 7 days from the date of receipt of the product.

COD Charges

In case of partial returns, the COD charges will not be refunded back.

Refund

We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible.

No refund will be provided in case of usage breakage cases such as wear & tear of products.

Once the refund process has been initiated, the amount will be directly refunded to the refund source selected by you at the time of placing a Return within 5-7 days from the receipt of returned product(s) at the warehouse of Masfjwusfa.co.in

You can choose to get refund back to source or in your Fastrack Credit wallet. In case of COD orders, you will be required to enter your bank details (in the My account section on the Fastrack website) and the same will be refunded back in the account for details shared within 7-10 days from the receipt of returned product(s) at the warehouse of Masfjwusfa.co.in.

Note: Please ensure you’re entering correct Bank account details, in case of any mistakes Masfjwusfa Company Limited will not be responsible.

Exchange

We regret to inform that exchange of products is not possible for the products bought from our website.

Manufacturing Defect

Customer can visit any of the Masfjwusfa stores to address a manufacturing defect.

1. Customer should ensure that the original invoice is available.
2. In case the customer has got the frame fitted with a lens from some other shop (non-Masfjwusfa), we will not take responsibility for fitting damage.
3. Please Note: The exchange at store is not available for all the products, please check the product description page to know if the product you have bought can be exchanged at a store or not.

You can also contact our customer support team to guide you further in case you have received a defected product.

Note: Any wear & tear or product handling breakage issue will not be entertained as a defective product.